Support

We're here to help! If you have questions, need assistance, or want to report an issue with Movari, please reach out using one of the methods below.

Get Support

In-App Support

If you're using the Movari app, you can submit a support request directly from within the app:

1. Open the Movari app
2. Navigate to Profile → Help & Support
3. Fill out the support form with your question or issue
4. Submit your request — our team will respond via email

Common Questions

Account & Subscription

• Subscription issues: Contact us with your account email and we'll help resolve subscription or billing questions.
• Movari Pro: Subscriptions are managed through the Apple App Store or Google Play. See our Terms of Use for pricing and cancellation details.
• Account deletion: You can delete your account from the app (Profile → Settings → Delete Account) or visit our Data Deletion page.

Technical Support

• App crashes or bugs: Use the in-app support form and describe what happened so we can investigate.
• AI meal scanning: If meal scan results seem inaccurate, remember that AI outputs are estimates — not medical advice. Contact us if you experience persistent technical issues.
• Health integration: Movari reads step count data from Apple Health or Health Connect on a read-only basis. You can revoke permissions at any time in your device settings.

Privacy & Data

• Privacy questions: Review our Privacy Policy or contact us for specific concerns.
• Data access: You can request a copy of your data by emailing info@radicalappfoundry.co.za.
• Legal enquiries: info@radicalappfoundry.co.za

Response Times

We aim to respond to all support requests within 24–48 hours during business days. For urgent issues, please mark your message as urgent and we'll prioritise your request.

Feedback & Suggestions

We love hearing from our users! If you have feedback, feature suggestions, or ideas for improving Movari, please don't hesitate to reach out.

Contact Information

Last updated: 14 June 2026